Privacy Policy

This Privacy Policy describes how SubTrack HK collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. When you use our subscription audit and recurring payment management service, we collect certain information to help you track, compare, and optimize your monthly subscriptions for streaming, telecom, and app services.

Information We Collect

We collect information in several ways to provide and improve our service:

• Account Information: When you register, we collect your name, email address, phone number, and location within Hong Kong to verify your identity and deliver personalized service.
• Subscription Data: You may provide details about your active subscriptions, including service names, billing amounts, renewal dates, and provider information to help us audit your recurring payments.
• Usage Data: We track how you interact with our platform, including which services you view, how often you access comparison tools, and which cancellation reminders you set.
• Device Information: We automatically collect information about the devices you use, including IP addresses, browser type, operating system, and device identifiers.
• Cookies and Tracking: We use cookies and similar technologies to remember your preferences and track your activity across our site.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide subscription audit features, help you identify forgotten or unused subscriptions, and manage your recurring payment information.
• Comparison Tools: To enable comparisons of mobile plans and broadband offers from Hong Kong providers so you can find better value.
• Reminders and Alerts: To send cancellation reminders and schedule quarterly reviews of your recurring charges.
• Improvement: To analyze usage patterns and enhance our platform based on user behavior and feedback.
• Communication: To send you important updates, security alerts, and customer support responses.
• Legal Compliance: To comply with Hong Kong laws and regulations regarding consumer protection and data privacy.

Your Rights and Choices

You have several rights regarding your personal information. You can access, review, and request correction of any inaccurate data we hold about you. You also have the right to request deletion of your personal information, subject to certain legal obligations we may have. You can opt out of marketing communications at any time by adjusting your notification preferences or contacting us directly.

If you wish to exercise any of these rights, please contact us with your request. We will respond within 30 days of receiving your inquiry. You also have the right to lodge a complaint with Hong Kong’s Personal Data Protection Commissioner if you believe your privacy rights have been violated.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze site performance. Essential cookies are necessary for our platform to function properly, including session management and security features. Analytics cookies help us understand how users interact with our service, allowing us to improve features and user experience. Preference cookies remember your settings and choices to personalize your experience.

Third-party cookies from analytics providers help us measure website performance. You can control cookie settings through your browser preferences, though disabling certain cookies may affect functionality. We do not use cookies to track your browsing outside our platform for advertising purposes.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems use encryption for data transmission and storage, regular security audits, and access controls to ensure only authorized personnel can access your information.

While we strive to protect your data, no security system is completely impenetrable. We cannot guarantee absolute security of your information, though we maintain comprehensive safeguards. If we discover a data breach, we will notify affected users as required by Hong Kong law within 30 days of discovery.

Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is retained while your account is active. Subscription data and usage information are retained for twelve months to support historical analysis and quarterly reviews. If you request account deletion, we will remove your data within 30 days, except where we are required to retain information for legal or compliance purposes.

Third-Party Sharing

We do not sell or rent your personal information to third parties. We may share limited information with service providers who assist us in operating our platform, such as hosting providers, analytics services, and payment processors. These third parties are contractually obligated to use your information only as necessary to provide services to us and must maintain confidentiality.

We may disclose your information if required by law, court order, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

International Data Transfers

Your information is primarily stored and processed in Hong Kong. However, we may transfer data to other jurisdictions for backup, disaster recovery, or service improvement purposes. When we transfer data internationally, we implement appropriate safeguards, including standard contractual clauses and adequacy determinations where applicable under Hong Kong data protection laws.

Children’s Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete such information and terminate the child’s account. If you believe we have collected information from a child, please contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of our service following such notification constitutes your acceptance of the revised policy. We encourage you to review this policy regularly to stay informed about how we protect your information.